Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@watershell.com.au  If your return is accepted, we’ll send a pickup to your nominated address.

Damages and issues
Please inspect your order upon reception and contact us immediately if any of the items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us at info@watershell.com.au.

Refunds
We will notify you once we’ve inspected your tank/s and any other items to be returned, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.